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STORE POLICY

Customer Care

Introduction: At Eustar & Gold, we prioritize customer satisfaction and are dedicated to providing exceptional service. This Customer Care Policy outlines our commitment to you, the services we offer, and the various ways you can contact us with your queries or concerns.

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1. Our Commitment to You: We strive to ensure that every customer has a positive experience with Eustar & Gold. Our commitment includes:

  • Providing high-quality products and services

  • Offering clear and transparent information about our products

  • Ensuring prompt and courteous customer service

  • Addressing and resolving any issues or concerns efficiently.

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2. Services Offered: Our range of services includes:

  • A wide selection of premium products in [specific product categories]

  • Secure online shopping experience

  • Order tracking and updates

  • Easy returns and exchanges policy

  • Personalized customer support for all inquiries and issues.

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3. Contacting Customer Care: We value your feedback and are here to assist you with any questions or concerns. You can contact our Customer Care team through the following channels:

Phone /WhatsApp Support:

  • Call or WhatsApp us at [+234 906 060 7273]

  • Available [8:00am - 7:00pm], [Monday - Saturday ]

Email Support:

  • Email us at [info@eustargold.com]

  • We aim to respond to all email inquiries within 24-48 hours

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4. Handling Queries and Complaints: When you contact us, our Customer Care team will:

  • Listen to your query or concern attentively

  • Provide accurate information and solutions

  • Escalate the issue to the appropriate department if needed

  • Follow up to ensure your issue has been resolved to your satisfaction.

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5. Feedback and Suggestions: Your feedback is invaluable to us. If you have any suggestions on how we can improve our services, please contact us through any of the channels mentioned above. We review all feedback and use it to enhance our customer experience.

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6. Updates to Our Customer Care Policy: We may update this Customer Care Policy from time to time to reflect changes in our services or customer needs. Any updates will be posted on this page, and significant changes will be communicated to you via email or a notification on our website.

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Contact Us: For any inquiries, assistance, or feedback, please reach out to us using the contact details provided above. At Eustar & Gold, we are here to support you every step of the way.

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Thank you for choosing Eustar & Gold. We appreciate your business and look forward to serving you.

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments

Privacy & Safety

​At Eustar & Gold, we are committed to protecting your privacy and ensuring the safety of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data, as well as how we communicate with you regarding your purchases.

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1. Data Collection: We collect personal information from you when you interact with our website, make a purchase, or contact us for support. The types of information we collect include:

  • Name

  • Contact information (email address, phone number, shipping address)

  • Payment details (processed securely through third-party banking services)

  • Purchase history

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2. Use of Information: The information we collect is used to:

  • Process and complete your orders

  • Verify payment through trusted third-party banking services

  • Provide customer support and respond to inquiries

  • Send updates about your order status and any related communications

  • Improve our website, products, and services.

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3. Third-Party Banking Services: Eustar & Gold utilizes secure third-party banking services to process payments. These services help us verify and complete your transactions while ensuring the highest level of security for your payment information. We do not store your full payment details on our servers.

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4. Communication with Users: After a purchase is completed successfully, we will contact you to:

  • Confirm your order and provide a receipt

  • Notify you of shipping details and estimated delivery times

  • Provide updates on your order status

  • Send follow-up emails for feedback or special offers, if you have opted in to receive them.

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5. Data Security: We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure server technology (SSL encryption)

  • Regular security audits and updates

  • Restricted access to personal data to authorized personnel only.

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6. User Rights: You have the right to:

  • Access the personal data we hold about you

  • Request corrections or updates to your information

  • Opt-out of marketing communications at any time

  • Request the deletion of your personal data, subject to certain legal obligations.

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7. Cookies and Tracking: Our website uses cookies to enhance your browsing experience and gather analytics on site usage. You can manage your cookie preferences through your browser settings.

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8. Changes to This Policy: We may update this Privacy and Safety Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you via email or a notification on our website.

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Contact Us: If you have any questions or concerns about this Privacy and Safety Policy, please contact us here at:

  • Email: [info@eustargold.com]

  • Phone/WhatsApp: [+234 906 060 7273]

  • Address: [36 Orisan  Street, Lagos Island ]​

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Thank you for trusting Eustar & Gold with your personal information. We are dedicated to ensuring your privacy and safety at every step of your journey with us.

Payment Methods
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