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SHIPPING & RETURNS

Shipping Policy

At Eustar & Gold, we strive to provide fast, reliable, and cost-effective shipping to ensure your orders arrive on time and in perfect condition. Please review our shipping policies below to understand the process and options available.

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1. Shipping Methods

We offer the following shipping options:

  • Standard Shipping: Estimated delivery within [10-14 business days by air or 60 business days by sea].

  • Express Shipping: Estimated delivery within [1-3 business days]

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2. Shipping Rates

Fees are calculated based on the weight of the package and the delivery location and added to the overall cost of the item being ordered. 

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3. Delivery Areas

  • We ship to all major regions and cities within NIGERIA.

  • International Shipping: Available to select countries. Please contact our customer service for international shipping rates and estimated delivery times.

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4. Order Processing Time

  • Orders are processed within [1-2 business days] (excluding weekends and holidays).

  • Orders placed after 7PM will be processed the next business day.

  • Once your order is shipped, you will receive a confirmation email with tracking information.

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5. Order Tracking

Once your order is shipped, we will provide you with a tracking number via email. You can track your shipment through our website or directly through the courier’s tracking system.

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6. Shipping Restrictions

  • We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations.

  • Certain oversized or heavy products may incur additional shipping fees or longer delivery times, which will be calculated as we process your order.

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7. Damaged or Lost Packages

If your package arrives damaged or does not arrive within the expected time frame:

  • Contact our customer service at [info@eustargold.com/+234 906 060 7273] immediately, and we will assist in tracking or replacing your order.

  • We are not responsible for lost or stolen packages marked as "Delivered." Please ensure that someone is available to receive the package at the delivery address.

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8. Shipping Delays

While we strive to meet delivery time estimates, certain factors such as extreme weather conditions, holidays, or carrier delays may cause unforeseen shipping delays. We will do our best to keep you informed of any delays in your order’s arrival.

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9. International Shipping

For international customers, please note:

  • Customs and Duties: You may be responsible for paying any applicable customs duties and taxes upon delivery.

  • Delivery Time: International shipments may experience delays due to customs clearance and local postal services.

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10. Returns and Refunds for Shipped Products

If you wish to return a product, please refer to our [Refund and Return Policy] for detailed instructions. Shipping fees are non-refundable unless the return is due to a defect or incorrect shipment.

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Contact Us

If you have any questions about shipping or need assistance with your order, please contact us:

  • Email: [info@eustargold.com]

  • Phone/WhatsApp : [+234 906  060 7273]

  • Business Hours: [8am - 7pm]

Return & Exchange Policy

At Eustar & Gold , we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your order, we offer the following refund and return policy:

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1. Eligibility for Returns

  • Time Frame: You can return most items within 30 days of the delivery date.

  • Condition: Products must be unused, in their original packaging, and in the same condition as received.

  • Non-Returnable Items: Certain items, such as personal hygiene products, opened sterile equipment, and custom-made orders, are non-returnable for health and safety reasons.

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2. Return Process

  • To initiate a return, please contact our customer service at [info@eustargold.com/+234 906 060 7273]. Provide your order number and the reason for the return.

  • Once your return request is approved, you will receive a Return Merchandise Authorization (RMA) number and instructions on how to ship the product back to us.

  • Shipping Costs: Customers are responsible for return shipping costs unless the product was damaged, defective, or incorrect upon delivery.

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3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7-10 business days to the original payment method.

  • Shipping fees and handling charges are non-refundable unless the return is due to our error (e.g., incorrect or defective product).

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4. Exchanges

  • If you received a defective or damaged item, please contact us immediately to arrange an exchange. We will cover all shipping costs for the exchange.

  • Exchanges are subject to product availability.

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5. Contact Us

If you have any questions or concerns regarding your return, please contact us at: Email: info@eustargold.com
Phone/WhatsApp : +234 906 060 7273
Address: 36 Orisan Street, Lagos Island, Lagos, Nigeria

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